Groupon Walk-in Drive 2018 | Any Degree | 2016/2017 Batch

Groupon Walk-in Drive 2018:

Job Role	Customer Support Representative
Qualification	Any degree
Batch	2016 & 2017
Experience	0-2 years
Job location	Bangalore
Venue location	Bangalore
Venue date	21 March 2018

Detailed Eligibility:

Any UG / PG should be completed
Fresher – 2016,2017 / 0 – 2 Years experience
Excellent Verbal and Written Communication is mandatory
Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Ability to work under pressure and adapt quickly to adverse situations.
Experience in e-commerce or back office environment will be an added advantage
Comfort in a computer based role for up to 8 hours a day
Ability to work in any shift based on business needs.

Job Description:

Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
Be a first point of contact to handle and resolve customer complaints.
Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
Research information and troubleshoot problems using available resources.

Interested and Eligible candidates can attend drive at following venue on 7 to 21 March 2018.

Venue Details:

Venue date: 21 March 2018

Venue Time: 9:30 AM to 11:30 AM (Kindly walk-in only at scheduled time)

Venue:

Gopalan Global Axis (IT SEZ) – 2nd Floor, G-Block,
Road 9, KIADB Export Promotion Area,
Whitefield, Opp Satya Sai Hospital,
Bengaluru 560066.

Contact Person: Prakash – TA Team (HR)